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Briefings Publishing Group | Frequently Asked Questions
Frequently Asked Questions
What is Briefings Publishing Group’s U.S. federal tax ID number?
What is Briefings Publishing Group’s Canadian GST number?
How can I contact Briefings Publishing Group?
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By Phone
From the U.S. or Canada toll-free at 800-791-8699
Outside the US and Canada Callers please use (570)567-1982.
By Fax
Fax questions or requests to 804-217-8999
By Email
customerservice@briefings.com
By Postal Service
Briefings Publishing Group
2807 N Parham Rd
Suite 200
Richmond VA, 23294 |
When is the Customer Service and order line open for phone calls?
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Our phones are open Monday through Friday from 9:00 A.M until 6:00
P.M. (EST). Call toll-free 800-791-8699 from the U.S. or Canada.
Outside the US and Canada Callers please use (570)567-1982. |
How do I find my subscriber number?
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Your subscriber number is above your name on your issue-mailing
label. |
Does Briefings Publishing Group have special rates for multiple subscriptions?
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Yes! You’ll save on the price of each subscription if you would like
multiple issues sent to multiple addresses. You will save even more if
you receive multiple issues addressed to one person who then
distributes them. Contact Customer Service for more specific
information. |
How may I change my mailing address?
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There are two easy ways to help us make sure you continue to receive your issues without interruption:
By Phone
From the U.S. or Canada toll-free at 800-791-8699
Outside the US and Canada Callers please use (570)567-1982.
By Fax
Fax your current mailing label with the new address written along side it to: 804-217-8999.
By Email
E-mail your old address, your subscriber number and new address to:
customerservice@briefings.com
By Postal Service
Briefings Publishing Group
2807 N Parham Rd
Suite 200
Richmond VA, 23294
USA
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May I reprint articles from my issue?
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You must first request permission from our editorial department. Reprint requests are considered on an individual basis. To contact our editorial department:
By Phone
From the U.S. or Canada toll-free at 800-791-8699
Outside the US and Canada Callers please use (570)567-1982.
By Fax
Fax your current mailing label with the new address written along side it to: (212)804-217-8999.
By Email
E-mail your old address, your subscriber number and new address to:
customerservice@briefings.com
By Postal Service
Briefings Publishing Group
Briefings Publishing Group
2807 N Parham Rd
Suite 200
Richmond VA, 23294
USA |
Does Briefings Publishing Group sell back issues?
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Yes. We keep a limited number of back issues available. Contact Customer Service for specific information. |
I need a pro-forma invoice.
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Request a pro-forma invoice by:
By Phone
From the U.S. or Canada toll-free at 800-791-8699
Outside the US and Canada Callers please use (570)567-1982.
By Fax
Fax your current mailing label with the new address written along side it to: 804-217-8999.
By Email
E-mail your old address, your subscriber number and new address to:
customerservice@briefings.com
By Postal Service
Briefings Publishing Group
Briefings Publishing Group
2807 N Parham Rd
Suite 200
Richmond VA, 23294
USA
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What training resources does Briefings Publishing Group offer?
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The Briefings editors have produced value-packed, short and to-the-point videos, tip books and special reports to help you and your entire staff work smarter and succeed. Resources include:
Newsletters
Videos
Special Reports
Tip Books
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Will I be charged tax on my order?
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Within the U.S., tax is not charged for most of our newsletters.
Videos, special reports, tip books, and American Speaker do require
tax charges in the following states: Colorado, Connecticut, Florida,
Georgia, Illinois, New Jersey, New York, North Carolina
and Virginia.
For More information contact our Accounting Department at (804) 762-9600. |
Can Briefings Publishing Group provide me with a W-9 form?
What are the terms and conditions of items I purchase from Briefings Publishing Group?
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All of our products are available on a "no-risk" offer basis. You may cancel at any time and receive a full refund on any of our newsletters -- at any time during your subscription. For American Speaker and our tip booklets, special reports, and videos, you have 30 days to review the products -- risk free. To cancel or receive a refund, you must return the items in sellable condition within 30 days (American Speaker refunds exclude shipping). |
Thank you from all of us at Briefings Publishing Group for letting us help you solve your workplace problems and improve your productivity!
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