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Briefings Audio Conference
Stop Practicing Avoidance! Essential Assertiveness and Confrontation Skills for Supervisors
Workplace conflict almost never just goes away. In fact, when supervisors ignore it, feelings of anger, resentment and frustration escalate, resulting in turnover, poor productivity, slumping morale – and possibly even physical violence.
Why do so many supervisors let this happen? The answer is simple. They don’t have the tools to defuse conflict effectively – so they avoid it. The obviously hurts the organization, but many supervisors don’t realize how destructive it is for their own careers. For anyone in a leadership role, the ability to confront problems and handle conflict is NOT optional. It’s a must-have skill.
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This session will give supervisors the confidence they need to resolve conflict before it spirals out of control. Our speaker will explain:
- The 3 stages of a conflict: from mild annoyance to overt battles!
- The 5 styles of management conflict and how identifying the appropriate style for the situation is critical to leading conflict resolution.
- Why confronting an issue does not have to be unpleasant; instead, it should be viewed as a learning situation where you assess, identify, evaluate and solve the problem.
- How to take your emotions out of the equation even when faced with angry or abusive people .
- The 3 Don'ts when in the mix of a conflict negotiation
- How to psyche yourself up for "the talk"; setting the stage so you're relaxed and feeling confident.
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Continuing Education
This program has been approved for 1.5 recertification credit hour toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). Please note: HRCI credit is earned only by attending the live conference. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org
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Who Should Attend?
- Managers
- Supervisors
- Team Leaders
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Presented By:
Valerie Grubb
Vice President of Operations
Oxygen Media
As Oxygen Media's Vice President of Operations, Valerie Grubb has a wide array of responsibilities including Human Resources, Risk Management, Facilities, Security, Training, Travel and Real Estate Operations for all Oxygen offices across the United States.
Prior to joining Oxygen in 1999, Valerie was the Vice President of Operations for Barry Diller during the inception of USA Networks, Inc. While with USA, Valerie was a significant contributor to the company’s aggressive acquisitions strategy; managing the integration of newly acquired companies into the corporate umbrella.
Valerie was a featured speaker at the RIMS (Risk and Insurance Management Society, Inc.) Annual Conference in April 2007, as well as the Society of Human Resource Management’s Annual Conference in June 2007. In addition to WICT and RIMS, she also holds memberships in the National Association of Insurance Women (NAIW) and the National Association for Multi-Ethnicity in Communications (NAMIC). Valerie sits on two Boards at Indiana University: the Women’s MBA Board of Advisors and the MBA Sports and Entertainment Academy Board.
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CD Rom + Transcript + Audio CD: $319.00
CD Rom Only: $217.00
Audio CD Only: $199.00
Transcript Only: $198.00
Questions About this AudioConference? Call 1-800-431-7571
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