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Briefings Audio Conference
Conflict Resolution: Overcoming Tears, Jeers and Sneers to Resolve Problems in Critical Situations
In today’s fast paced, do-more-with-less, hectic workplace, conflicts are inevitable. If handled properly, conflict can bring about positive change. Handled improperly, conflict can destroy your team.
You can find conflict resolution tips by doing a quick search on the Web, and often times, that generic advice can help you resolve issues between teammates. However, in highly emotional, highly stressed situations, that advice just won’t work. What do you do when disagreements turn into screaming matches? How do you convince an angry co-worker to chill out and work with the team? What do you do with a teammate who cries when faced with confrontation? How do you ground an emotionally charged team so that you can work toward solutions?
In "Conflict Resolution: Overcoming Tears, Jeers and Sneers to Resolve Problems in Critical Situations," Dr. Ian Glickman, licensed psychologist and founder of Professional Development Resources, Inc., provides you with expert advice on how to work around all these problems and gain cooperation.
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Learning Objectives:
- Resolve conflict during times of extreme stress.
- Gain cooperation from angry and highly emotional co-workers.
- Find resolutions to conflicts without shouting, insulting, or mocking others.
- Work productively with super-sensitive co-workers.
Click Here to Register |
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Who Should Attend?
- Supervisors
- Managers
- Team Leaders
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Presented By:
 Dr. Ian Glickman
Founder
Professional Development Resources, Inc
Professional Development Resources, Inc. serves a variety of clients including Fortune 500 companies and the US government. The founder of PDR, Dr. Ian Glickman, is a licensed psychologist and an adjunct professor teaching conflict resolution at Immaculata University. Dr. Glickman earned his master's degree in Counseling and Human Development at the University of Iowa and his doctorate at Lehigh University. He studied extensively in Asia and Europe with the renowned authority on conflict resolution and personal development, Maharishi Mahesh Yogi. He has participated in conflict resolution projects nationally and internationally and has worked extensively on emerging technologies for leadership development. He is a Fellow of the American Institute of Stress. He has written and lectured broadly on human potential, job stress and organizational change management. His blog on these topics can be viewed on the PDR website at www.visitpdr.com.
Click Here to Register
AudioConference Only: $199.00
Questions About this AudioConference? Call 1-800-431-7571
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