Briefings Audio Conference
Managing Workplace Conflict - How Managers and Employees can Preserve their Sanity and Productivity
The ramifications of workplace conflict are widespread and costly. Studies have shown that much of a supervisor's management time and energy is spent dealing with anger. If left unaddressed, this leads to decreased productivity, increased worker stress, hampered performance, rising turnover rates and employee absenteeism.
Join us for a 90-minute audio conference as we discuss practical methods for managers and supervisors to handling organizational and personal conflicts. We will share insights in conflict theory and negotiation strategies, problem solving and decision making techniques, as well as basic interpersonal communication and management skills such as: rapport building, empathic listening, behavior modeling, reframing.
This is an event team leaders, managers and supervisors cannot afford to miss!
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Learning Objectives:
- Recognize how to handle conflict on an individual basis.
- Discuss the causes and value of conflict.
- List characteristics of conflict resolution styles.
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Continuing Education
This program has been approved for 1.5 recertification credit hour toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org
This is a CEU presentation. Earn 0.15 CEU credits for attending. For a list of organizations accepting this CEU, please visit http://www.iacet.org
/resources/accept_
ceu.htm. For information on obtaining the CEU click here
This Program has been approved for 1.5 CM Continuing Education Credits. Please visit www.icpm.biz for more information.
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Presenters
Daniel Baldwin
Managing Partner
Baldwin & Associates LLC
Daniel Baldwin is the managing director of Baldwin & Associates LLC, a management consulting firm specializing in Alternative Dispute Resolution services. The firm hosts numerous seminars and sill based workshops for industry and government organizations on the subject of workplace conflict and dispute resolution. The firm also works with organizations to help develop critical supervisory skills for managers and supervisors.
Mr. Baldwin is a certified Mediator & Arbitrator handling commercial business, real estate, construction and workplace & employment disputes. He also serves as an Adjunct Business Professor teaching marketing, business management and corporate training programs. He is a frequent keynote and motivational speaker and is involved with real estate development and community projects.
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CD Only - $199*
A $25 CEU processing fee applies for all CEU requests
Questions About this AudioConference? Call 1-800-431-7571
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