Briefings Publishing: Your leader in business newsletters, videos, reports and tip books.
Briefings Publishing Group with articles about business communication Home: Our mission - the best business advice available Products include tip books on teaching communication skills and more Topics available in Newsletters, magazines, videos, books, software, and online conferencing FAQ answers questions about reprints, invoices, training resources, contact info... Contact Info for phone, fax, and email Welcome to Douglas Publication Subscribers section  
 
 

Briefings Audio Conference

Managing Workplace Conflict - How Managers and Employees can Preserve their Sanity and Productivity

The ramifications of workplace conflict are widespread and costly. Studies have shown that much of a supervisor's management time and energy is spent dealing with anger. If left unaddressed, this leads to decreased productivity, increased worker stress, hampered performance, rising turnover rates and employee absenteeism.

Join us for a 90-minute audio conference as we discuss practical methods for managers and supervisors to handling organizational and personal conflicts. We will share insights in conflict theory and negotiation strategies, problem solving and decision making techniques, as well as basic interpersonal communication and management skills such as: rapport building, empathic listening, behavior modeling, reframing.

This is an event team leaders, managers and supervisors cannot afford to miss!

Learning Objectives:

  • Recognize how to handle conflict on an individual basis.
  • Discuss the causes and value of conflict.
  • List characteristics of conflict resolution styles.

Click Here to Register

Continuing Education


This program has been approved for 1.5 recertification credit hour toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org

This is a CEU presentation. Earn 0.15 CEU credits for attending. For a list of organizations accepting this CEU, please visit http://www.iacet.org
/resources/accept_
ceu.htm
. For information on obtaining the CEU click here

This Program has been approved for 1.5 CM Continuing Education Credits. Please visit www.icpm.biz for more information.

Presenters

Daniel Baldwin
Managing Partner
Baldwin & Associates LLC

Daniel Baldwin is the managing director of Baldwin & Associates LLC, a management consulting firm specializing in Alternative Dispute Resolution services. The firm hosts numerous seminars and sill based workshops for industry and government organizations on the subject of workplace conflict and dispute resolution. The firm also works with organizations to help develop critical supervisory skills for managers and supervisors.

Mr. Baldwin is a certified Mediator & Arbitrator handling commercial business, real estate, construction and workplace & employment disputes. He also serves as an Adjunct Business Professor teaching marketing, business management and corporate training programs. He is a frequent keynote and motivational speaker and is involved with real estate development and community projects.

Click Here to Register

CD Only - $199*

A $25 CEU processing fee applies for all CEU requests

Questions About this AudioConference? Call 1-800-431-7571

 

 
   
Copyright © 2008, Briefings Publishing Group, Douglas Publications, LLC.
2807 North Parham Road, Suite 200, Richmond, VA 23294 USA (800) 791-8699 FAX: (570) 567-1982