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Briefings Audio Conference
How to Be an Island of Excellence in an Ocean of Mediocrity
Communication Skills for Today’s Business Professional
Whether you’re management or staff, knowing where you fall in the customer service arena compared to where you need to be is normally an eye opening experience.
Did you Know:
- FACT: 8 out of 10 people who WALK into your property or store make a phone call to it, as well.
- FACT: 8 out of 10 people who won't be doing business with you ever again, won't tell you that. They just go away.
- FACT: 8 out of 10 people will tell 11 others how bad you are.
- FACT. 1 out of 10 will tell others how good you are.
Ya just gotta work smarter!!
This 90-minute session will start with 10 Point Self-Assessment Quiz that will help you evaluate your current situation. After the quiz, we will go through each of the 10 points covered during the quiz and give you solid information you can apply immediately.
The Q & A session will give you the opportunity to ask questions specific to your own situation, as well as the chance to ask questions pertaining to voice mail, email, phone, or any of the other communication channels. Whether you’re in sales, management or service, you’ll benefit from this extremely effective program."
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Learning Outcomes:
- Understand the difference of passive, average and proactive sales and service
- Understand the pitfalls of having “emotional leakage”
- Understand exactly what “WACTEO” means.
- Be able to handle irate callers.
These and many, many more learning points are covered. We will also explain the 7 Touch Points of Communications, time permitting. Click Here to Register |
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Who Should Attend?
- Managers
- Sales Professionals
- Customer Service Managers
- Customer Service Professionals
- Supervisors
- Team Leaders
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Presented By
 Nancy Friedman
The Telephone Doctor
When Oprah, The Today Show and CNN needed an expert on customer service and communication skills, they called on Nancy Friedman, the Telephone Doctor®. We did too!
Nancy is no ordinary speaker. She’ll leave you with practical and actionable techniques for bolstering your bottom line. She shares sales skills and techniques that are proven time and time again to help businesses keep and gain customers. Her style is dynamic and laugh-out-loud funny. Her feedback ratings from attendees are off the charts.
Nancy is the founder and president of Telephone Doctor, a St. Louis based international customer service and communication skills training company. She has authored four best selling books, was recently selected as one of the Top 25 Most Influential Business Women in St. Louis and is the spokesperson in the Telephone Doctor video library series.
For a sneak peek at Nancy - log on to the website, at www.telephonedoctor.com.
Click Here to Register
CD Only - 199*
*All CD orders will be assessed a $20 Shipping & Handling Fee for CD and Conference Materials. A $25 CEU processing fee applies for all CEU requests
Questions About this AudioConference? Call 1-800-431-7571
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