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Briefings Audio Conference
Managing Workplace Conflict
Who Are These People - and why are they Driving Me Crazy?
When people are unable to resolve workplace conflict, playing the ‘blame game’ is a common substitute for real attempts at resolution. Have you ever walked past the water cooler and heard someone muttering, “If it just wasn’t for her,” or “his bad attitude,” or “that little group” – this place would be great! Blame and finger pointing is a common - but deadly- first response to workplace conflict.
Join us for a 90 minute audio conference as we will show leaders and managers how to assertively engage each other to artfully resolve conflict and transform disputes into opportunities for creativity and innovation.
"Happiness is but a state of mind, and any time you want you can cross the state line”.
Bob Dylan – Waitin for You
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Learning Outcomes:
- Debunk the Myths and Misconceptions about conflict in the workplace
- Identify how to quickly settle the question of, ‘who’s problem is it anyway?’ in any dispute
- Recognize different personal styles and how they impact individual responses to conflict
- Distinguish Assertive responses over Aggressive or Passive ones
- Select the appropriate mode of handling conflict in any situation using the Thomas Killman Model
Click Here to Register |
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Continuing Education
This program has been approved for 1.5 recertification credit hour toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org
This Program has been approved for 1.5 CM Continuing Education Credits. Please visit www.icpm.biz for more information.
This is a CEU presentation. Earn 0.15 CEU credits for attending. For a list of organizations accepting this CEU, please visit http://www.iacet.org
/resources/accept_
ceu.htm. For information on obtaining the CEU click here
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Who Should Attend?
- Managers
- Directors
- Supervisors
- Team Leaders
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Presented By
Peggy Grall
President
Peggy Grall & Associates
Peggy Grall is a Certified Executive coach and former psychotherapist with 19 years experience in the areas of coaching and leadership training. Peggy has demonstrated her ability to assist individuals and corporations to explore and resolve complex personal and group issues through her work with organizations who are navigating mergers, downsizing, change projects and culture changes.
Working in health care, government, manufacturing and retail, she is recognized for her talent to quickly facilitate personal and corporate change. Her early career in managing business processes, combined with her work as a psychotherapist, and her understanding of leadership principles, has equipped her to provide effective guidance to leaders and teams.
Her distinctive background in both business and Human Services equips her to work effectively with individuals and groups in understanding and addressing the personal and professional issues affecting business outcomes. As a native of the US, living in Canada, she has a unique advantage in working effectively with diverse populations, and has a proven ability to work with cross-cultural and international leaders and teams.
She is a professional speaker, coach and writer with her own speaking and training organization, which can be viewed at www.JustChangeIt.com .
She has researched, created and delivered over 800 workshops across the US and Canada, in the areas of: Leading Change & Resolving Conflict.
Peggy has a Bachelor of Arts degree in Sociology & Anthropology, from the University of Guelph and has completed a Counseling Internship with the Toronto Institute of Human Relations. She is certified in Employee Relations & HR from Queens University and is a graduate of Corporate Coach University's Certified Coaching program, as well as being a Certified Consulting and Training Professional with the Association of Mental Health Professionals. She is certified to administer and interpret the DISC and the PCSI, Personal Profile Analysis tools that she uses with her coaching clients and business teams.
Peggy is an internationally recognized key-note speaker on the subjects
of: Change Management and Conflict Resolution. Her e-zine, Change Bytes, is read by over 1200 business leaders monthly. She is past Editor in Chief of Psychologica, the trade magazine of The Association of Mental Health Professionals and she has co-authored, Professionally Speaking, a valuable guide to would-be presenters. Peggy's booklet, 19 Hopeful Hints for Managing the Big Fat Changes at Work is a hit with her clients. Her new book, Just Change It: the Fast Track Guide for Personal & Professional Renewal with an accompanying workbook, has just been released to strong reviews in the Toronto Star and the Globe & Mail!
Click Here to Register
CD Only - 199*
*All CD orders will be assessed a $20 Shipping & Handling Fee for CD and Conference Materials. A $25 CEU processing fee applies for all CEU requests
Questions About this AudioConference? Call 1-800-431-7571
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