Briefings Audio Conference
Working with Angry People
Working With Angry People is a training program that provides you with the essential information and skills needed to help you deal with conflict in your personal and professional life.
This program will help you respond to anger in others, especially when it's directed personally. You will understand how to manage your own anger, and you will learn to recognize and deal with someone who challenges a value such as fairness, trust, integrity, etc.
You will also learn what to do when someone sees the facts differently than you. And finally, you will gain a basic understanding of how to manage conflict in others when you are in a third party role.
Working With Angry People is designed for you to actively participate with your peers in the training workshop. This training program encourages you to improve your knowledge and skills by integrating your work-related situations into the workshop.
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Learning Outcomes:
- Working With an Angry Person
- Identifying Poor Responses to Anger
- Managing Your Own Emotions
- Using Key Listening Acknowledgments
- Dealing with Challenges to Values
- Resolving Differences in Facts
- Managing Conflict in a Third Party Role
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Continuing Education
This program has been approved for 1.0 recertification credit hour toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org
This Program has been approved for 1.5 CM Continuing Education Credits. Please visit www.icpm.biz for more information.
This is a CEU presentation. Earn 0.15 CEU credits for attending. For a list of organizations accepting this CEU, please visit http://www.iacet.org
/resources/accept_
ceu.htm. For information on obtaining the CEU click here
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Who Should Attend?
- Employees
- Managers
- Supervisors
- Project Leaders
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Presented By
Margie Thomas, IAF-CPF, CTC
President
M.A.T. Consulting, Inc.
As President of M.A.T. Consulting, Margie combines her 15 years of management experience with 10 years of experience in training and facilitation to help organizations learn how to tame the chaos. Drawing from her degrees in Biology and Chemistry from Indiana University, she continues to study and work with the complex scientific processes of communications that make organizations thrive.
You will receive a personalized, strategic process and specific communications techniques to enhance leadership skills and job performance. Margie offers a variety of venues to learn her tools including conference keynotes, full-day seminars, workshops, executive retreats, on-site consultation and resource learning products Her latest book is titled Real World Team Building Strategies that Work. She is currently completing a new book entitled The Issue Behind the Issue, scheduled for publication December 2006.
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CD Only - 199*
*All CD orders will be assessed a $20 Shipping & Handling Fee for CD and Conference Materials. A $25 CEU processing fee applies for all CEU requests
Questions About this AudioConference? Call 1-800-431-7571
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